Your voice changes the NHS

Tell us about your visit in your own words. It takes 2 minutes, it's completely confidential, and your doctors will never see your name.

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Live impact from patient feedback
Sample
Sample preview — this panel will be populated with real improvements once the platform is live.
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14 new shower chairs added to Maternity based on patient feedback.
Lewisham & Greenwich NHS Trust · March 2026
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Visiting hours adjusted in Cardiology after families raised concerns.
King's College Hospital · February 2026
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New signage installed in A&E after patients reported difficulty navigating.
Guy's & St Thomas' · January 2026
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Discharge leaflets rewritten in plain English following feedback.
Royal Free London · March 2026
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Additional interpreter services added to Outpatients clinic.
Barts Health · February 2026
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Waiting room seating upgraded in Orthopaedics after comfort concerns.
Imperial College Healthcare · January 2026
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Nurse call response times improved following patient safety feedback.
Chelsea & Westminster · March 2026
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New quiet room created in A&E for distressed patients and families.
University Hospitals Northamptonshire · February 2026
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The power of your voice
You don't fill in a survey. You drive real change.
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Speak your mind

Scan a QR code on your ward or search here. Type a message, record a voice note, or use your preferred language. Tell us what went brilliantly, or what went wrong.

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Tell us what you expect

If things didn't go well, tell us what you want to happen next. Do you want an apology? A manager to call you? We make sure the right team listens.

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See the change

Track how your feedback forces hospitals to make real, visible improvements to local care. Your words lead to action.

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Your feedback is safe with us
We know it can be scary to leave negative feedback. Rate My Care is an independent platform. If you choose to stay anonymous, your doctors and nurses will never know who left the feedback, and it will never affect the medical treatment you receive.
Need to escalate a serious concern?
If you need a formal response, an investigation, or help resolving an active issue, our Patient Advice and Liaison Service (PALS) portal can help.
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