Transform patient feedback from a regulatory burden into your greatest clinical asset

With national patient satisfaction at 21% and the 10-Year Health Plan mandating digital triangulation of feedback, NHS Trusts are data-rich but insight-poor. Siloed reviews, paper forms, and fragmented complaints — without scalable analysis to drive change.

Hospital Suite Dashboard
94.2%
FFT Positive
12
Active QIPs
2.1d
Avg Response
Trending issues this week
Communication · Waiting · Staff · Discharge · Access · Consent · Facilities
How it works
The intelligence engine
From raw feedback to evidence-based improvement — automatically.
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Universal ingestion

We consolidate all feedback streams — FFT, PALS, surveys, complaints — into a single ecosystem. Any language, any channel: SMS, web, QR, kiosk, paper, voice.

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Real-time AI analytics

Our NLP engine instantly thematicises qualitative data, translating unstructured narratives into quantifiable, role-specific dashboards with sentiment scoring.

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Automated solutions

Rate My Care cross-references trends against national guidelines to generate evidence-based Quality Improvement outlines and NICE compliance gap reports.

93.7%
Independently validated for the NHS
Of evaluated healthcare stakeholders in a Health Innovation Oxford & Thames Valley feasibility study agree that Rate My Care is a highly useful tool for improving quality, boosting productivity, and surfacing unbiased insights.
Contact info@ratemycare.com for the full feasibility study.
Why switch
Rate My Care vs. legacy systems
What changes when you move from spreadsheets and shared inboxes to an AI-powered platform.
✓ The Rate My Care way
✓ Automates thematic analysis, saving hundreds of administrative hours
✓ Generates ready-to-deliver QIPs linked to CQUIN financial incentives
✓ Captures expected outcomes early to de-escalate PALS concerns before litigation
✓ Surfaces positive sentiments to boost frontline staff morale
✓ Multi-modal access ensures equitable demographic representation
✗ The legacy way
✗ Survey fatigue: dense forms with 40%+ abandonment rates
✗ Digital exclusion: smartphone-only access locks out elderly and vulnerable patients
✗ Siloed data: FFT, PALS, and complaints in separate systems with no triangulation
✗ Manual coding: staff spend hours reading and categorising free-text responses
✗ No actionable output: data collected but never converted into improvement plans

Secure your Trust's position

Don't get left behind in the transition from analogue to digital. See how Rate My Care works for your organisation.

Certified & Compliant

DSPT Compliant
UK GDPR Compliant
Cyber Essentials Certified